At Universal National, we take pride in delivering high-quality documentation services tailored to meet your specific needs. Due to the nature of our services, we cannot offer returns, refunds, or exchanges once work has commenced or been completed.

Policy Details:

1. Service-Specific Nature: Our services are customized and involve significant time, effort, and expertise, making them non-refundable.
2. Pre-Work Consultation: Before initiating any project, we conduct thorough consultations to ensure alignment on scope and expectations. Any modifications must be communicated and agreed upon during this phase.
3. Quality Assurance: If you have concerns regarding the final product, we will make reasonable efforts to address them within the scope of the agreed-upon deliverables. Additional revisions or changes may incur additional charges.
4. Cancellation Policy: Orders canceled before work has commenced may be eligible for a partial refund, depending on the time and resources invested in preparation. Once work begins, no refunds will be issued.

By using our services, you acknowledge and agree to these terms. We are committed to ensuring your satisfaction and encourage open communication throughout the process.

For questions or concerns, please contact us at info@universalnational.com.